Survey

1. Do you talk to customer service chatbots?

A. Yes, if it's the only option

B. No, I wait for a human

C. I find them helpful

2. Do you enjoy the experience of shopping, or is it just a task?

A. I enjoy it

B. It's just a task

C. It depends on what I'm buying

3. How much time do you spend on social media daily?

A. Less than 1 hour

B. 1-2 hours

C. 3-4 hours

D. More than 4 hours

4. What is your favorite season for shopping?

A. Holiday Season (Nov-Dec)

B. Spring

C. Summer

D. Fall

E. No favorite

5. How do you feel about in-app purchases?

A. I make them regularly

B. I've made a few

C. I avoid them

6. What is your attitude toward trendy items?

A. I buy them quickly

B. I wait to see if they last

C. I generally avoid them

7. Do you shop more on weekends or weekdays?

A. Weekends

B. Weekdays

C. No particular pattern

8. What is your experience with click-and-collect (buy online, pick up in-store)?

A. Excellent, I use it often

B. It's okay

C. I've had problems

D. I haven't tried it

9. Do you buy extended warranties?

A. Yes, often

B. Sometimes

C. Rarely

D. Never

10. What makes a shopping website easy to use?

A. Clear navigation

B. Good search function

C. Fast loading

D. Simple checkout